See What Your Guests See
Confidential Hospitality Audits by Altivue Insights
In luxury hospitality, every moment matters. From the first greeting to the final farewell, your guests experience your brand through dozens of touchpoints—each one an opportunity to impress or to fall short.
At Altivue Insights, we specialize in discreet, narrative-driven mystery shopping programs for elite hotels and hospitality teams. Our confidential audits reveal not just what’s happening—but how it reflects your brand promise, guest expectations, and operational integrity.
What We Evaluate
We offer a full suite of mystery shopping services tailored to luxury environments:
Why Altivue?
Legacy-Driven Excellence
Built on the trusted foundation of Lincoln Controls, we combine heritage with modern insight to deliver evaluations that are both rigorous and relevant.
Narrative-Rich, Actionable Reporting
We preserve every observation exactly as experienced—refined only for clarity and grammar. Key insights are delivered as a thoughtful afterword, never editorialized or front-loaded.
Neutral, Anonymous, and Tailored
We protect your brand and your team by maintaining strict neutrality and discretion. We also accommodate custom requests to reflect your specific priorities.
Client Successes
